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Resolving Conflicts at Work:

Eight Strategies for Everyone on the Job
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1 レビュー
John Wiley & Sons, 2011/01/06 - 384 ページ
Here is a completely updated edition of the best-selling Resolving Conflicts at Work. This definitive and comprehensive work provides a handy guide for resolving conflicts, miscommunications, and misunderstandings at work and outlines the authors’ eight strategies that show how the inevitable disputes and divisions in the workplace actually provide an opportunity for greater creativity, productivity, enhanced morale, and personal growth. This new edition includes current case studies that put the focus on leadership, management, and how organizations can design systems to change a culture of avoidance into a culture of creative conflict. The result is a more practical book for today’s companies and the people who work in them.
  

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Review: Resolving Conflicts at Work: Ten Strategies for Everyone on the Job

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目次

Eight Strategies for Everyone on the Job Strategy One Change the Culture and Context of Conflict
1
Eight Strategies for Everyone on the Job Strategy Two Listen Actively Empathetically and Responsively
35
Eight Strategies for Everyone on the Job Strategy Three Acknowledge and Integrate Emotions to Solve Problems
75
Eight Strategies for Everyone on the Job Strategy Four Search Beneath the Surface for Hidden Meaning
119
Eight Strategies for Everyone on the Job Strategy Five Separate What Matters from What Gets in the Way
155
Eight Strategies for Everyone on the Job Strategy Six Stop Rewarding and Learn from Difficult Behaviors
197
Eight Strategies for Everyone on the Job Strategy Seven Solve Problems Creatively Plan Strategically and Negotiate Collaboratively
237
Eight Strategies for Everyone on the Job Strategy Eight Explore Resistance Mediate and Design Systems for Prevention and Resolution
283
Eight Strategies for Everyone on the Job About the Authors
315
Eight Strategies for Everyone on the Job Index
317
著作権

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Creative Conflict Management in Healthcare
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Resolving Conflicts at Work: Eight Strategies for Everyone on the Job, Revised Edition Kenneth Cloke, Center for Dispute Resolution, Santa Monica, ...
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Women Work! Tip Sheet -- Handling Conflict at Work
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著者について (2011)

Kenneth Cloke, J.D., L.L.M., Ph.D., is director of the Center for Dispute Resolution and is a mediator, arbitrator, consultant, and trainer to individuals, large organizations, and corporations.

Joan Goldsmith, Doctor of Humane Letters, has been an organizational consultant and educator for more than thirty years, specializing in leadership, development, organizational change, conflict resolution, and team building. Cloke is the author of Mediating Dangerously, and Kenneth Cloke and Joan Goldsmith are the authors of Resolving Personal and Organizational Conflicts, The Art of Waking People Up, and The End of Management.

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