Total quality: management, organization, and strategy
This book has three objectives in mind for managers and business professionals: 1) to familiarize managers with the basic principles and methods associated with total quality management; 2) to show managers how these principles and methods have been put into effect in a variety of organizations; and, 3) to illustrate the relationship between TQM principles and the theories and models studied in management practice.
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Review: Total Quality Managementユーザー レビュー - Vikrant - Goodreads
becoz tommarow is my exam レビュー全文を読む
Review: Total Quality Managementユーザー レビュー - Goodreads
A very informative book on TQM. I recommend this book to anyone in the Quality Management field.
Quality in CustomerSupplier Relationships
Designing Organizations for Quality
Total Quality and Organizational Change
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