The Employee Retention HandbookCIPD Publishing, 2002 - 279 ページ Staff turnover is a key issue for HR executives. It costs your organisation money and time. Stephen Taylor looks at the causes of staff turnover and the most effective ways of measuring, costing, predicting and preventing it. With six detailed case studies covering retailers, graduates, engineers, professional services, call centres and the police, this book offers you effective approaches to solve your retention issues. |
目次
MYTHS FACTS AND DEBATES | 14 |
MEASURING COSTING AND PREDICTING | 32 |
IDENTIFYING THE CAUSES OF EMPLOYEE TURNOVER | 60 |
IMPROVING RETENTION RATES | 85 |
PAY AND BENEFITS | 93 |
TRAINING DEVELOPMENT AND CAREER | 114 |
WORKING CONDITIONS | 133 |
RECRUITMENT SELECTION AND INDUCTION | 155 |
INTRODUCING THE CASES | 203 |
CALL CENTRE EMPLOYEES BY CLAIRE BARNES | 223 |
POLICE OFFICERS BY LYNN CROSS | 232 |
ENGINEERS BY MARY VEITCH | 243 |
ACCOUNTANTS AND SOLICITORS BY CLAIRE | 252 |
RETAIL WORKERS BY CLAIRE SWEENEY | 260 |
Bibliography | 267 |
| 275 | |
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多く使われている語句
alternative approaches Asda ation attractive average call centres career development cent CIPD Claire Sweeney colleagues competitors contact centres deal decision to leave dissatisfaction effective employed employee retention employee turnover employer brand employment engineers ensure example exit interviews experience flexible Golden handcuffs groups human resource management important individual induction industry involves issues job satisfaction job tenure labour market leavers line managers major Manchester Metropolitan University ment Michael Armstrong months offer oppor opportunity organisation organisation's particularly performance police possible potential practice problem professional programme pull factors reasons for leaving recruitment reduce turnover relationship resignations responsibility restrictive covenants result retain retention rates reward role salary sector selection share option skills staff retention staff turnover rates starters stay substantial Sun Microsystems supervisors tion tive tunity turnover costs turnover levels types UMIST voluntary work-life balance workplace