Improving Performance: How to Manage the White Space on the Organization ChartJohn Wiley & Sons, 2012/11/13 - 288 ページ Improving Performance is recognized as the book that launched the Process Improvement revolution. It was the first such approach to bridge the gap between organization strategy and the individual. Now, in this revised and expanded new edition, Gary Rummler reflects on the key needs of organizations faced with today's challenge of managing change in today's complex world. The book shows how to apply the three levels of performance and link performance to strategy, move from annual programs to sustained performance improvement, redesign processes, overcome the seven deadly sins of performance improvement and much more. |
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achieve action analysis answer areas budget Chapter chart claim competitive complete Computec continuous contribution cost create critical cross defined described Design Team determine disconnects documented effective effort ensure environment establish evaluation example executives expected Facilitator factors Figure four functions goals Human Performance System ideas identified impact implementation individual inputs introduction involved issues Job/Performer Level Levels of Performance linked Manufacturing materials Matrix measures meet Model needs operations opportunities Organization Goals Organization Level outputs percent performance improvement Phase problem Process Goals Process Improvement Process Level Process Management Process Map product development questions received recommendations Relationship represent requirements responsibilities role shows significant skills specifications standards Step strategy structure Table Three Levels tion understand Variables Worksheet