Lean Six Sigma Secrets for the CIO

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CRC Press, 2009/09/25 - 288 ページ
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Going beyond the usual how-to guide, Lean Six Sigma Secrets for the CIO supplies proven tips and valuable case studies that illustrate how to combine Six Sigma’s rigorous quality principles with Lean methods for uncovering and eliminating waste in IT processes. Using these methods, the text explains how to take an approach that is all about improving IT performance, productivity, and security—as much as it is about cutting costs. Savvy IT veterans describe how to use Lean Six Sigma with IT governance frameworks such as COBIT and ITIL and warn why these frameworks should be considered starting points rather than destinations.

This complete resource for CIOs and IT managers provides effective strategies to address the human element that is so fundamental to success and explains how to maximize the voice of your customers while keeping in touch with the needs of your staff. And perhaps most importantly—it provides the evidence needed to build your case to upper management.

Supplying you with the tools to create methods that will bring out the best in your employees; Lean Six Sigma Secrets for the CIO provides the understanding required to manage your IT operations with unique effectiveness and efficiency in service of the bottom line.

 

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目次

Chapter 1 Beyond IT Gogvernance
1
Chapter 2 You Say Proses and I Say Prases Lets Do the Whole Thing Right
17
Chapter 3 An Abundance of Wealth
33
Chapter 4 What Is Lean Six Sigma?
85
Chapter 5 Understanding Lean
105
Chapter 6 Understanding Six Sigma
129
Putting IT All Together
179
Chapter 8 Working on Ideas
215
Shewhart Constants for Control Charts
257
Table of z Values
259
Useful Microsoft Excel Statistics Functions
263
Bibliography
265
Lean and Six Sigma Resources
269
Acronyms and Initialisms Used in This Book
271
Index
275
Back cover
285

Chapter 9 Lean Six Sigma Projects
229
Guidance
253

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著者について (2009)

1759-1819

Kevin Beaver, CISSP, is a 16-year specialist in security assessments and incident response.

Peter T. Davis, CISSP, has worked with information systems audits and security for 24 years.

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