Management and the WorkerRoutledge, 2004/06/01 - 652 ページ This is the official account of the experiments carried out at the Hawthorne Works of the Eastern Electric Company in Chicago. These were divided into test room studies, interviewing studies and observational studies. The test room studies were experiments into what variables in a workplace environment might affect worker fatigue. The findings of these tests led to extensive interviewing on the attitudes of the workers. The final phase of the Hawthorne experiment focused on social factors, using techniques of cultural anthropology to observe small working groups. The results of these experiments profoundly influenced the Human Relations movement. |
目次
PART II A PLAN FOR THE IMPROVEMENT OF EMPLOYEE RELATIONS | 142 |
PART III A CONCEPTUAL SCHEME FOR THE UNDERSTANDING OF EMPLOYEE DISSATISFACTION | 188 |
PART IV SOCIAL ORGANIZATION OF EMPLOYEES | 278 |
PART V APPLICATIONS TO PRACTICE OF RESEARCH RESULTS | 395 |
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多く使われている語句
afternoon asked Assembly Test Room assistant foreman attitude average hourly output BANK WIRING OBSERVATION behavior bogey boss chapter clique complaints counselor curves daywork defects discussed earnings effect efficiency employees experiment experimental expressed fact factors fatigue favorable feel Figure frequently function girls group chief Hawthorne hourly rates increase individual industrial inspector interest interviewing program investigators logic lunch mean method Mica Splitting Test monotony morning Operator 1A output rate output records Period VII personnel piece rates piecework position preoccupations problems question rank record regular department relation Relay Assembly Test reported rest pauses rest periods result section chief sentiments significance situation social distance social organization solderman Splitting Test Room statement subordinates supervision supervisors supervisory training talk tended test room operators things told topics wage incentive week Western Electric Company wiremen WIRING OBSERVATION ROOM worker