Facilities Management and Development for Tourism, Hospitality and Events

前表紙
Ahmed Hassanien, Crispin Dale
CABI, 2013 - 328 ページ
Facilities planning for tourism, hospitality and events (THE) is an important subject from both theoretical and applied perspectives, as land, property and resources represent major components of the foundation of the industry. As future managers, it is imperative that students have a sound basic knowledge of property and the various resources, systems and services associated with it. Covering important contemporary subjects such as sustainable planning and environmental management, this book considers the planning, development and management of facilities operations from several key perspectives, drawing upon the expertise of complementary experts in the design, management and development of THE facilities.
 

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目次

1 Introduction to Facilities Management
1
2 Tourism Hospitality and Events Facilities
20
3 Project Management
37
4 Feasibility Studies for THE Facilities
62
5 Physical Evidence
79
6 Information Technology and THE Facilities
99
7 Outsourcing and THE Facilities
110
8 Cost Management
130
11 Environmental Management
184
12 Waste and Energy Management
199
13 Leadership
219
14 Innovation
241
15 Entrepreneurship and Facilities Management
270
16 The Role of Work Process Knowledge in Managing Facilities
290
17 Knowledge Management
323
18 Conclusions
341

9 Corporate Social Responsibility
147
10 Sustainable Facilities Design and Management
165

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著者について (2013)

Ahmed Hassanien is Course Leader for the Hospitality Programmes, Edinburgh Napier University.

Crispin Dale is Course Leader for BA (Hons) Tourism Management, Edinburgh Napier University.

書誌情報