Facilities Management and Development for Tourism, Hospitality and EventsAhmed Hassanien, Crispin Dale CABI, 2013 - 328 ページ Facilities planning for tourism, hospitality and events (THE) is an important subject from both theoretical and applied perspectives, as land, property and resources represent major components of the foundation of the industry. As future managers, it is imperative that students have a sound basic knowledge of property and the various resources, systems and services associated with it. Covering important contemporary subjects such as sustainable planning and environmental management, this book considers the planning, development and management of facilities operations from several key perspectives, drawing upon the expertise of complementary experts in the design, management and development of THE facilities. |
目次
1 Introduction to Facilities Management | 1 |
2 Tourism Hospitality and Events Facilities | 20 |
3 Project Management | 37 |
4 Feasibility Studies for THE Facilities | 62 |
5 Physical Evidence | 79 |
6 Information Technology and THE Facilities | 99 |
7 Outsourcing and THE Facilities | 110 |
8 Cost Management | 130 |
11 Environmental Management | 184 |
12 Waste and Energy Management | 199 |
13 Leadership | 219 |
14 Innovation | 241 |
15 Entrepreneurship and Facilities Management | 270 |
16 The Role of Work Process Knowledge in Managing Facilities | 290 |
17 Knowledge Management | 323 |
18 Conclusions | 341 |
多く使われている語句
Abu Dhabi activities airport approach aspects behaviours building catering centre challenges chapter competitive concept consumer context Continued corporate social responsibility culture customer service Dale discussed Dokuz Eylül University easyJet effective employees enables energy ensure entrepreneurship environment environmental management evaluation events venues example explore external facilities management factors feasibility study focus function Gantt chart groups guests Hassanien hospitality and events Hospitality Management identify impact important industry innovation involved issues knowledge management leaders leadership Napier University Nonaka operations organization’s organizational organizations outsource provider outsourcing performance perspective physical evidence planning potential practices process knowledge programme project management recycling restaurant revenue role sector servicescape skills Source stadium staff stakeholders strategy sustainable design sustainable development tacit knowledge technologies theory traits understanding University of Wolverhampton visitor attraction